Privacy Policy

Last updated: February 1, 2026

At Prostiq, we take your privacy seriously. This policy explains how we collect, use, and protect your information when you use our service.

1. Information We Collect

We collect information you provide directly to us:

  • Account information (name, email, password)
  • Organization information (lab name, billing details)
  • Order data (dentist names, patient identifiers, case details)
  • Usage data (how you interact with our service)
  • Communications (support requests, feedback)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices and support messages
  • Respond to your comments and questions
  • Monitor and analyze usage patterns

3. Data Storage & Security

Your data is stored on secure servers with industry-standard encryption. We use HTTPS for all data transmission and implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, or destruction.

4. Third-Party Services

We use trusted third-party services to operate our business:

  • Stripe for payment processing
  • Cloud hosting providers for data storage
  • Email services for transactional communications
  • Error tracking services to improve reliability

5. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Withdraw consent at any time

6. Data Retention

Customer data is retained for the duration of an active account. When an account is deleted, data is scheduled for permanent removal within a reasonable period, typically within 60 days, unless we are legally required to retain certain records.

7. Cookies

We use essential cookies to keep you logged in and remember your preferences. We do not use tracking cookies or sell your data to advertisers.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or through a notice on our website.

9. Contact Us

If you have questions about this privacy policy or your data, please contact us at [email protected]